FAQs

 

How do I choose my size?

 All the products we sell on the site are European size. If you are not sure which size to choose, please refer to our size chart.

 

When can I expect my order?

We usually ship an order within 1 to 3 business days (excluding weekends).

Processing time: 1-3 business days. Ordering more than 10 items may take a little longer

Delivery Time: You can expect to receive your order within 5-25 business days. It depends on the shipping method you use.

 

How do I cancel my order?

You must contact us to cancel. If the item in your order has not been printed or shipped, we'll cancel it for you.

 

How can I track my order?

Once your order has been dispatched, we'll send you an email to keep you informed. So please make sure you provide the correct email address and add our email address to your whitelist.

If there are multiple items in an order, they will be split and shipped in different packages that will have separate delivery dates and tracking information.

 

What is the solution in case of loss of the package?

Don't worry! If your package is lost, please email or message us on our site, and we will send you a new package.

 

Do you charge taxes?

We don't charge tax, but your local customs officers may charge tax before you allow the item to enter your country, and the carrier usually pays tax for you and request a refund from you upon delivery. You are responsible for ALL customs fees (including duties, taxes, brokerage fees, and all other charges) assessed at the border prior to delivery.

 

If I make errors in my order, how can I correct them?

You can change your order details by contacting us before your order is shipped, but the processing time in such situation will take longer than usual. To ensure smooth delivery, please check and confirm your order details before submitting the order. If the order has been shipped, we cannot change your order details. Try to understand.
Can I return the product?

Yes, please see our return policy link, or feel free to contact us

 

Can I place an order by email or phone?

It will be much more convenient and faster for us to process your order if you place it directly on our website. If you need any assistance, please contact customer service for more details so that we can help you.

 

Can I get a refund if the product has quality issues?

Yes. Please contact us instantly providing clear pictures of the problem. We will make appropriate compensation.

 

Do you have all the items in stock?

Thank you for your attention. All new season items sold on our website are available in stock now. You can directly place a new order online. (However, due to the delay in a notification from the manufacturer, there is a delay in inventory updates. If there is no stock after your purchase, we will contact you in time via email to replace it.)